Norman County Sheriff’s Office Installs New 9-1-1 System with Texting Capabilities
Ada, MN — The Norman County Sheriff’s Office has installed a new 9-1-1 dispatch system that will open the door for 9-1-1 text messages and potentially even video calls in the future. The new system was installed earlier this month and they are currently in the process of working out technical glitches. Norman County Sheriff Jeremy Thornton says they were able to replace their outdated system at no cost thanks to a generous grant.
The greatest advantage of this new next-gen 9-1-1 system, according to Sheriff Thornton, is it accepts text messages and can more accurately pinpoint a caller’s location.
The new system also has the possibility to accept video calls, which could allow dispatch to more accurately assess the situation. However, Thornton says it could put them in an uncomfortable situation as well.
As high-tech and expensive as the new 9-1-1 system is, Thornton estimated it will need to be upgraded again in another 5-6 years.